In 2002, USAA launched an aggressive strategy to enhance the health and productivity of its workforce through an integrated Wellness Program. The goal of this program, branded “Take Care® of your health,” has been to imbed wellness into USAA’s culture by creating an environment that promotes health and wellness for USAA’s 22,000 employees and their families. USAA’s integrated Wellness Program encompasses multiple components that include more than 20 unique wellness initiatives and activities, ranging from on-site fitness centers and healthy food choices in cafeterias to integrated disability management and health risk assessments.
The Wellness Program is unique because it represents the next generation of totally integrated employee health and disability support. In addition to the numerouswellness initiatives and activities, the program is aligned with USAA’s Consumer-Driven Health Plan (CDHP), its integrated disability management program, and its paid time off (PTO) plan. A customized data warehouse pulls together the full spectrum of employee health and wellness information by capturingdemographic information, population health consumption data, health and wellness participation data and intervention outcomes. Data analysis provides ongoing opportunities to fine-tune all wellness initiatives and benefits programs in order to continually improve the health of employees and their families.
Program activities educate employees about risk factors and provide tools and financial incentives to assist behavior change. Wellness activities are voluntary and challenge employees to ask themselves why they “want to change,” not why they “have to change.”
Leading the Wellness Program is Employee Benefits with a cross-company team of partners and stakeholders, including Fitness, Food Services, Corporate Safety and Corporate Communications. This team, referred to as the USAA Wellness Council, meets regularly to strategize, plan, and review program results. The Wellness Program is funded internally and reports to Human Resources.