Citibank       Description

Introduction

Citibank is a global financial services company with 95,000 employees worldwide and 42,000 in the U.S.  The strategic goals of the company’s health promotion programs and services are to optimize employee health and productivity, reduce or stabilize costs associated with employee illness and injury (e.g., medical, disability, workers’ compensation, absenteeism) and contribute to Citibank’s efforts to be the “employer of choice” in the communities where we do business. 

During the past eight years, Citibank’s Corporate Health Services (CHS) department has spearheaded a variety of health, demand and disease management programs, with the primary targets being all U.S. and expatriate Citibankers.  Funding and program delivery occurs at both the corporate and local levels.  Services include: consumer health education (via print, classroom and intranet-based delivery); preventive screenings and immunizations; behavior change, fitness and work conditioning programs; and targeted interventions for those at risk or with chronic medical conditions.  A major corporate-sponsored health risk appraisal/high risk intervention program initiated in 1994 has produced a 6.7:1 financial return on investment, as more fully described in the following pages.  A number of other programs, including the Taking Care consumer health education newsletter, mammography screening and on-site fitness centers, have also been very successful in meeting Citibank’s broad program goals. 

In addition to programs delivered at the corporate level, the corporate health promotion staff supports a network of 40 “wellness coordinators” at major U.S. work locations (reaching 76% of U.S. employees) in the design and delivery of programs which meet the needs and interests of site employees and management.  Fourteen of these wellness coordinators are health/fitness professionals who manage on-site fitness centers.

Six medical clinics- three in New York, two in Florida and one in London- provide a variety of clinical services, including primary care, screenings and immunizations, and international business travel medical services.  In addition, the medical staff provides expert advice on regulatory compliance issues, including FMLA, ADA, etc.  CHS also manages the Employee Assistance Program and works cooperatively with Citibank’s work/life initiatives to provide ongoing support to employees and their families in dealing with behavioral health and work-life management concerns. 

All CHS staff are health professionals who have strong business and communications skills, are focused on our “customers-” Citibankers, their families and line management- and are committed to quality and continuous improvement.  CHS’s services are fully integrated with other environmental and organizational initiatives to provide a safe, healthy and high-performing work culture throughout Citibank.